What is Genesys contact center?

What is Genesys contact center?

Genesys provides the best technology to. drive remarkable customer experiences for. organisations of any size. Today, contact centres need to handle much more than phone calls. Customers also want support on your website, social media channels or app.

What is PureCloud voice?

The Genesys PureCloud Voice internet-based telephony service provides public telephony access to PureCloud Communicate and the PureCloud contact center solution. The high-availability and high-reliability service is built on a second-generation multicarrier platform.

What is Genesys Cloud Voice?

Genesys Cloud Voice is an Internet-based telephony service that you can activate for use with your Genesys Cloud organization. It provides public telephony access to any Genesys Cloud services to which you subscribe, such as Communicate or the Genesys Cloud call center.

Is Genesys a phone system?

Telephony is the set of features that administrators use to set up Genesys Cloud communications. Genesys Cloud offers three telephony connection options to provide convenience and flexibility.

Where is Genesys headquarters located?

Daly City, CAGenesys / Headquarters

Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia.

What do Genesys do?

Genesys, or Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. It sells both cloud-based and hybrid cloud software.

Who owns Genesys?

Hellman & FriedmanTCV

Who is the owner of Genesys?

Genesys (company)

Genesys headquarters in Daly City, California
Key people Tony Bates (CEO) Paul Segre (Chairman)
Revenue $1.4 billion (2018)
Owner Hellman & Friedman Permira Technology Crossover Ventures
Number of employees 3,218

Is Genesys a global company?

Genesys is the global leader in cloud customer experience and contact center solutions.

Who uses Genesys?

Companies using Genesys PureCloud Platform for Call Center,Customer Experience include: Walgreens, a United States based Retail organisation with 225000 employees and revenues of $139.50 billion, Sony, a Japan based Manufacturing organisation with 109700 employees and revenues of $81.38 billion, American International …

Is Genesys a good company?

Is Genesys a good company to work for? Genesys has an overall rating of 4.3 out of 5, based on over 2,066 reviews left anonymously by employees. 86% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. This rating has improved by 2% over the last 12 months.

What happened to Genesys?

In late 1999, Alcatel-Lucent (then Alcatel) acquired Genesys for $1.5 billion. In October 2007, Paul Segre succeeded Wes Hayden as Genesys’s chief executive officer (CEO). In February 2012, Permira and TCV acquired Genesys from Alcatel-Lucent for $1.5 billion.

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